Refund policy
Refund and Return Policy
At Treatzona, we want our customers to feel confident when shopping with us. We are committed to providing quality products and reliable customer support.
Return Period
Customers may request a return within 30 days after receiving their order.
To be eligible for a return, products must:
- Be unused and in original condition
- Include original packaging and accessories
- Have proof of purchase
Return Request Process
Before returning any item, please contact our customer service team:
Email: fawyidjbh@outlook.com
Please include your order number, product details, and reason for the return. Our team will review your request and provide return instructions.
Refund Processing
After we receive and inspect the returned item, we will notify you of the refund status.
Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery with supporting information.
We will review the case and provide an appropriate solution.
Return Restrictions
Returns may not be accepted for:
- Items damaged through misuse
- Products without original packaging
- Items that show signs of use
Nova Link Commerce LLC reserves the right to evaluate return requests according to this policy.